Frequently Asked Questions

Below you will find some questions that we get asked from time to time with a suitable answer that we hope will help will solve your query. If you are still stuck, please get in touch and we can make sure we get the answer to you ASAP.

Your account will be created, but not yet verified. An automated email will be sent to the email address you specified in the registration process. You'll find a verification link in the email. Click on the link to verify your email address and you can sketch away! If you have not received a verification email, please do get in touch and we can help to get you up and running..

Scribe should work on any mainstream web browser (such as Google Chrome, Firefox, Internet Explorer, Microsoft Edge, Safari etc.). Browser providers will sometimes issue updates that mean we need to do some work to maintain compatibility. We aim to do this work as quickly as possible. We can’t guarantee perfect backward compatibility with out of date browsers. the sketcher will not work on a mobile browser. If you have any concerns at all, or are having problems, please do get in touch via the contact us page.

There is an application available for Windows desktop devices and Android devices, as well as the web-based sketcher. There is no MacOS or iOs version for Apple devices yet - although this is in the development pipeline, so watch this space!

For the web-based application you will need to be connected at all times to use the sketcher. For Windows desktop and Android you will only need to be connected when you initially open the sketcher, and again before you close to ensure your sketches are saved.

No, you will need to download and install the standalone application on your mobile device or tablet.

The native file format is .apex3d. Assets can be exported in .jpeg, with support coming soon for .png, .pdf, .svg, .bmp, .dxf, and .ifc. You can also export to to a URL. This allows you to share your property model with specific people or websites. If you’re looking for an export format that’s not in this list, let us know via the contact us page.

We are not hosting experts but our partner is. All data and sketches are held, very securely, in a data centre provided by Rackspace. Rackspace ensure maximum physical and virtual security and also uptime. You can be assured that your data is safe with us and will always be available. It is not possible for any other customer to see your data or sketches. If you have any questions or concerns, please get in touch via the contact us page.